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I am unable to create a new user account on Quick books desktop 2.0 Trial version

I am unable to create a new user account on Quick books desktop 2.0 Trial version every time it gets crashed when I click on New button.

 

 

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Best answer May 18, 2020

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QuickBooks Team

I am unable to create a new user account on Quick books desktop 2.0 Trial version

Hi there, Aoun Ali and josealbertodiaz2.

 

It could be a data issue since QuickBooks Desktop crashes every time you click the New button. That being said, I recommend running the Verify and Rebuild Utilities. These are built-in tools used to validate whether your file is in good shape and fix common issues.

 

Here's how to Verify:

 

  1. Select Window then Close All.
  2. Select File then choose Utilities.
  3. Click Verify Data.
  4. If QuickBooks detected no problems with your data," no further action is needed.
  5. A specific error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.

 

If there is data damage in the file, run the Rebuild Data Utilities to correct the problem. Please follow the step below.

 

  1. Go to File.
  2. Hover over Utilities, then select Rebuild Data.
  3. You'll receive a message to back up your company file, hit OK. This will ensure that you have a secured copy of your company file.
  4. Choose a place to save your backup.
  5. Once the backup is finished, the Rebuild Data utility will start.
  6. When you receive the message, "Rebuild has completed," then press OK.

 

For additional information, you can check this article: Verify and Rebuild Data in QuickBooks Desktop. This provides an overview of how to check for the remaining data damage issue.

 

Please refer to this article to see details on how to add, edit, and troubleshoot QuickBooks Desktop User login and restrictions: QuickBooks Desktop Users and Restrictions.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

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2 Comments
Highlighted
Level 2

I am unable to create a new user account on Quick books desktop 2.0 Trial version

 
Highlighted
QuickBooks Team

I am unable to create a new user account on Quick books desktop 2.0 Trial version

Hi there, Aoun Ali and josealbertodiaz2.

 

It could be a data issue since QuickBooks Desktop crashes every time you click the New button. That being said, I recommend running the Verify and Rebuild Utilities. These are built-in tools used to validate whether your file is in good shape and fix common issues.

 

Here's how to Verify:

 

  1. Select Window then Close All.
  2. Select File then choose Utilities.
  3. Click Verify Data.
  4. If QuickBooks detected no problems with your data," no further action is needed.
  5. A specific error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.

 

If there is data damage in the file, run the Rebuild Data Utilities to correct the problem. Please follow the step below.

 

  1. Go to File.
  2. Hover over Utilities, then select Rebuild Data.
  3. You'll receive a message to back up your company file, hit OK. This will ensure that you have a secured copy of your company file.
  4. Choose a place to save your backup.
  5. Once the backup is finished, the Rebuild Data utility will start.
  6. When you receive the message, "Rebuild has completed," then press OK.

 

For additional information, you can check this article: Verify and Rebuild Data in QuickBooks Desktop. This provides an overview of how to check for the remaining data damage issue.

 

Please refer to this article to see details on how to add, edit, and troubleshoot QuickBooks Desktop User login and restrictions: QuickBooks Desktop Users and Restrictions.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

View solution in original post

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