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jkoran1
Level 1

I can not log in to my employee QB account to log in my hours. It is saying We're sorry! You don't have access rights to view this data. How do I login?

 
1 Comment 1
Kristine Mae
Moderator

I can not log in to my employee QB account to log in my hours. It is saying We're sorry! You don't have access rights to view this data. How do I login?

Hello there, Jkoran1.

 

We've received reports similar to yours. Customers are unable to enter hours using the mobile app.

 

Our engineering team is still investigating the issue and they're working to get a fix as soon as possible.

 

For now, you'll have to enter the hours through the web.

 

You can also reach out to our payroll specialists so you'll be added to the list of affected users. Here's how to contact us:

  1. Open this link: https://payroll.intuit.com/support/contact/?infosrc=qs&service=64.
  2. Choose Intuit Online Payroll.
  3. Under Free Live Help, get the number for QuickBooks Online Payroll.

Feel free to post anytime if you need our help. Have a good one! 

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