I appreciate you bringing this to our attention, Ellana. We can perform some fixes so you can log in to your QuickBooks Self Employed (QBSE). I’ll outline the detailed steps below.
To start, please access your QuickBooks Self-Employed (QBSE) account using a private or incognito tab. This ensures that no cookies or browsing history are saved.
You can refer to the keyboard shortcuts provided below:
- Google Chrome: Ctrl + Shift + n
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
Once you have completed the necessary steps, please clear your browser's cache to remove redundant data and improve performance. Then, refresh your browser tab to apply the changes. Attempt to log into your QBSE account using your regular browser. If you encounter the same error, try accessing your account with a different compatible browser.
Moreover, I suggest reaching out to our Live Support team for in-depth help. They are equipped with the necessary tools to determine the underlying cause of your issue and can provide a screen-sharing session to assist you in navigating QuickBooks. This customized support will enhance your use of QuickBooks.
Additionally, you can check out this article detailing QBSE features and functionalities to effectively manage and track your finances year-round: Overview of QuickBooks Self-Employed.
I appreciate your willingness to collaborate on this matter. We value your response and insights to ensure an accurate resolution. Please let us know by leaving a comment below. Have a great day!
