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karen810
Level 1

I can open a client but I can't open any reports?

 
1 Comment 1
MichaelDL
QuickBooks Team

I can open a client but I can't open any reports?

Greetings, @karen810.

 

I'll help you get those reports open without a moment's delay. To clarify, are you receiving any error messages when attempting to open one of the client's reports? Any additional information or screenshots you can provide me will help to ensure a timely solution. In the meantime, I recommend clearing your browser's local cache files.

 

Web-based platforms like QBO collect cache files (cookies) to save you time when loading repetitive data and images. These files can often become outdated or corrupted, causing issues like the one with your client's reports. Clearing them out may allow you to properly load the report, and the steps below will help you accomplish this in all supported browsers:

 

Clearing Temporary Cache Files

By doing this, you'll force QuickBooks to load a fresh copy of the report you're trying to view. Please know you can always find me here anytime you need a hand, I'm always up to talk QuickBooks. Thanks for bringing us your question and take care.

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