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Level 1

I can't find the edit button to edit customer name in QBO

When I try to edit a customer in my QBO, I can't find the edit button.

2 Comments
Highlighted
Moderator

I can't find the edit button to edit customer name in QBO

Let's get this sorted out, Jim S1.

 

Your browser’s overloaded cache could be the reason why you’re unable to view the edit button. It tends to hold information that can cause errors once overloaded. As an initial step, you can press the F5 key on your keyboard to refresh the page.

 

 

If you're still getting the same result, try editing your customers on a private window, Being able to do this successfully indicates the said problem above. Use these keyboard shortcuts depending on the browser you're using:

 

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Internet Explorer: press Ctrl Shift P
  • Safari: press Command Shift N

If you're able to edit a customer, let's clear the browser's cache. Also, switching to a different browser would help. Below are the ones supported by QuickBooks:

 

  • Safari 11 or newer
  • Mozilla Firefox
  • Microsoft Edge
  • Google Chrome

The following details are good references in modifying a customer's profile:

 

I'll be around to help if you need additional assistance. Have a good one.

Highlighted
Level 1

I can't find the edit button to edit customer name in QBO

Thanks for the help.  I opened up my QB online accountant in Firefox and the edit button appeared.

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