cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

I can't get my Profit and Loss % by Total Income to come in QB online.

 
6 Comments
Content Leader

Re: I can't get my Profit and Loss % by Total Income to come in QB online.

Thanks for joining the Community, @cfaison. I'd be glad to assist with generating your Profit and Loss % by Total Income report. 

 

Just to clarify, do you receive an error message when trying to run this report? This information will help to ensure that I provide you with the best course of action.

 

I'll be keeping an eye out for your reply. Have a good day.
 

Level 1

Re: I can't get my Profit and Loss % by Total Income to come in QB online.

I have the same issue. When I click into the report, a pop up windows shows up says "Something went wrong. We are working on it." This issue started at the end of January. I thought it would go away on its own soon, but it didn't. Looks like other people have the same issue. Please fix this as soon as possible. Thanks. 

Level 1

Re: I can't get my Profit and Loss % by Total Income to come in QB online.

I have the same problem. It says "Something went wrong. We are working on it."

Moderator

Re: I can't get my Profit and Loss % by Total Income to come in QB online.

Hello hourloop,

 

We appreciate you posting here in the Community.

 

There has been an on-going issue with the Profit and Loss by % Total Income report. Our engineers currently are working on fixing it. In the meantime, you can pull up the Profit and Loss by Detail report.

 

Don't hesitate to post more questions. We'll be right here to help. 

 

 

Level 2

Re: I can't get my Profit and Loss % by Total Income to come in QB online.

Any anticipated time for correction of the issue?  

QuickBooks Team

Re: I can't get my Profit and Loss % by Total Income to come in QB online.

Hello there, @TQ_Miami.

 

I understand the impact of any delay in resolving this ongoing concern with generating the Profit and Loss % by Total Income report. Currently, we don’t have an exact turn around time on when our Product Engineers will be able to release a permanent resolution for this ongoing concern. Rest assured, fix will be applied directly to your account and you’ll be notified via email once updates are available. 

 

In the meantime, you can access the regular Profit and Loss report then filter it to show the information you need. Here’s how:

  1. Click the Reports tab.
  2. Choose Profit and Loss.
  3. Go to the Customize button.
  4. Under Rows/columns, put a check mark on % of Income.
  5. Click Run Report

On the other hand, I'd also recommend contacting our Customer Care team so you will be added on the affected user's list. Here’s how to contact us:

  1. Click the Help menu.
  2. Choose Contact Us.
  3. Under How can we help?, type in your “Profit and Loss Reports”.
  4. Hit Continue.
  5. Click Get our phone number to contact us.

We appreciate your patience while we continue working on this. I'm always here to help you with generating your PL reports in QuickBooks Online.

Need to get in touch?

Contact us