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bill97
Level 1

I can't print my paychecks, i can print recipts but not paychecks, the sceen is just black with a circle going round and round

i can't print my paychecks, i can print recipts but not paychecks, the sceen is just black with a circle going round and round
1 Comment
Rejeil_O
QuickBooks Team

I can't print my paychecks, i can print recipts but not paychecks, the sceen is just black with a circle going round and round

Hello there, @bill97.

 

Let me step in and assist you in printing your paycheck.

 

You can perform basic troubleshooting to see if it's a browser issue or not. This way, you can clear the outdated file that causes a small problem in printing your paycheck.

 

Please open your QuickBooks via a private browser.

 

Here's how:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

 

Then, print the paycheck again. If you're able to do so without any errors, you can switch back to the main browser to clear the cache. You can also try using other browsers to isolate browser-related issues.

 

I've also added an article to learn more about how to troubleshoot printing problems in QuickBooks Online Payroll.

 

Please know that I'm always around here in the Community to help. Keep safe, and have a good day.

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