Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Simplify payday and set payroll to run automatically on QuickBooks. Explore QuickBooks Payroll
sgriff2981
Level 1

I can't sign in to Quickbooks Self Employeed Mobile App. It says this account doesn't include access to Quickbooks online

 
1 Comment 1
JorgetteG
QuickBooks Team

I can't sign in to Quickbooks Self Employeed Mobile App. It says this account doesn't include access to Quickbooks online

It seems you are experiencing some challenges signing in to QuickBooks Self-Employed, and the error message regarding QuickBooks Online can be confusing. Let’s work through some steps to resolve this and get you back on track, Sgriff2981.

 

Here are a few things we can check:

 

  1. App Installation: Please confirm you have downloaded and are trying to log in through the QuickBooks Self-Employed mobile app, not the QuickBooks Online app.image.png
  2. Login Credentials Check: Take a moment to verify your login details. Verify if it has the correct email address and password associated with your QuickBooks Self-Employed account, not QuickBooks Online.
  3. Browser Login: If the app continues to pose an issue, attempt accessing your QuickBooks Self-Employed account through a web browser. It can help determine if the problem is exclusive to the mobile app. image (1).png
  4. App Update/Reinstallation: It’s also good to check if your app is up-to-date. If it is already updated and the issue persists, uninstalling and reinstalling the app can resolve unexpected errors.

For more detailed information, refer to this article: QuickBooks Self-Employed mobile app availability update.

 

Additionally, you may find this guide helpful for understanding everything you can do within QuickBooks Self-Employed: Overview of QuickBooks Self-Employed.

 

By checking these aspects, we should be able to identify the cause of the issue and get back to using your QuickBooks Self-Employed as intended. Feel free to comment below if you have additional concerns. Take care and have a good one.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us