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Level 1

I cannot access any reports nor print in QBO and I am the Master Admin. Help!!

 
3 Comments
QuickBooks Team

I cannot access any reports nor print in QBO and I am the Master Admin. Help!!

Hello @acmcapital,

 

Let’s perform some browser troubleshooting steps and get your reports pulled up and printed.

 

Please access your QuickBooks Online (QBO) account via an incognito/private browser to check if it's a browser issue or not. Then, try to access any reports from there.

 

To use a private browser, here’s how:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If it works, we’ll need to clear your browser’s cache to optimize the browser’s performance and your QBO experience.

 

If you get the same result while using an incognito/private browser, I recommend switching to a different browser.

 

Also, if you're having trouble printing the reports, you may read this article about troubleshooting steps for printing issues: Test Sequence for PDF Printing Issues.

 

Give this a try and let me know how it goes in the comment section. We’re always here to help you.

Level 1

I cannot access any reports nor print in QBO and I am the Master Admin. Help!!

I am having the same issue with Explorer. still could not access in private mode and we do not have the luxury of using another browser in our office - we have to use Explorer.  Any other suggestions?

Moderator

I cannot access any reports nor print in QBO and I am the Master Admin. Help!!

Hello there, @swalters.

 

Thanks for joining this conversation. I'm here to share some information about the issue you're having with the reports in QuickBooks Online (QBO).

 

This has already been reported as an ongoing issue with the investigation number INV-25922, and our Product Engineers are working to fix this as soon as possible. While we don't have a firm timeline for when this will be resolved, I highly suggest contacting our Phone Support team so they can you to the list of affected users.

 

Once you're added, we can immediately notify you once an update is available. You can reach them by clicking the Help icon on the upper right of your QBO account, and then Contact Us at the bottom of the panel.

 

.

That should point you in the right direction. Thanks for your understanding and patience while we look into this. I'm only a post away if you have any follow-up questions. Take care always!

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