Enter bills button on homepage or in the toolbar does not launch: nothing happens
Bill pay and all of the other buttons work
I have Quickbooks for Mac 2019 Ver V18.0.5 R6
Thanks for checking with us, dougs55.
I'd be glad to help you with entering bills in QuickBooks Desktop for Mac. Let's get this working.
You may want to check if your QuickBooks release version is up to date.
Once you're done updating, try to enter a bill. If the button is not working, you can try to open a sample company file and enter a bill. If you're able to create a bill using the sample company file, then let's try to verify and rebuild your data.
To Verify Data:
To Rebuild Data:
If the problem persists, you can uninstall and reinstall the program to fix the issue.
Let me show you how:
These articles are a good reference:
Please get back to me if you continue to get the same results so I can look further into this. Have a good one.
Thank you for performing the steps given, @sandsassessment.
To ensure that this issue will get resolved right away, I recommend contacting our support team. They have a tool where you can have a screen sharing session to identify the root cause of this issue.
To connect with our live support, please follow these steps:
I’ve added screenshots for visual reference.
As always, feel free to visit the Community at any time. We're here to help in any way we can.
I have done all that you said to do and my enter bills button still will not pop up. Because of this, I can not enter bills. Please let me know what else I can do. I have uninstalled, tried the sample (which will pop up but not on my actual company), updated quickbooks, I've literally tired everything.
Hi there, @EliteAntonacci.
I appreciate all the details and the troubleshooting steps you've performed to resolve the issue.
To investigate why this behaviour is happening when entering a bill, I advise contacting our Customer Care Team. Checking the root cause of this requires tools, like screen sharing, that only them has. They can also create an investigation ticket if other customers are experiencing the same thing. Ensure to review their support hours so, you'll know when agents are available.
I've included a couple of resources about paying bills that you may find helpful in your future tasks:
You're always welcome to get back to me if you need other help in managing your account. I'm more than happy to assist further. Have a great day!