I cannot get quickbooks online to open on Safari. I get a message to say 'a problem repeatedly occurred with quickbooks. Reload web page' Safari still opens other pages, just not quickbooks. What do I need to do?

You can do some troubleshooting steps to help open your QuickBooks Online (QBO) account on a Safari browser, @NR57. I'm here to guide you how.

This access or login error can sometimes be caused by the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's the shortcut key for Safari:

• Control + Option + P (Safari)

If you're able to open your QBO account, return to your default browser (Safari and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers instead.

In keeping with this, I'm also adding this article to further guide you in managing your business's growth using QBO: QuickBooks Help articles. It includes topics about account management, banking, and expenses, to name a few. You can also explore webinars and video tutorials to learn your way around QuickBooks.

Please keep me posted on how it goes. In case you have other log-in concerns and questions about managing your business using QBO, let me know in the comments below. I'll gladly help. Take care, and I wish you continued success, @NR57.

Thank you for the suggestions to fix the problem. Unfortunately none of these have fixed it. I can still manage to log into Quickbooks via Safari on my MacBook and iPhone but not on my Mac desktop. I can use other browsers e.g. chrome. I would however prefer to use Safari, so if there is anything else you think I can try then please let me know. I can load other web pages on Safari so it's just Quickbooks that just seems to be blocking me.

Let's resolve the error you're having to log in to your account through Safari successfully, @NR57.

This might be related to your Safari settings, as it works perfectly with other browsers. In the meantime, I suggest reaching out to our Customer Support to isolate this issue in a safe and secure environment and help you resolve it. 

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

I'm also adding this article to help resolve unexpected issues when using QBO. It contains some links about clearing the browser's cache and adding Intuit as a trusted site: Troubleshooting browser problems.

Please know that I'm just a reply away should you have any other concerns about QuickBooks. I'll be around to lend a helping hand. Have a great day!