I changed my email address several months ago, however still not getting emails on my new email address.

I've got you covered, loretta-jardine. I'm here to help you verify why your emails aren't populating on your new email address.

To do this, let's make sure you successfully change the email address. This could be the reason the new one isn't getting emails. I'll show you how.

1. Sign in to Intuit Account Manager. Use your QuickBooks sign-in info.
2. Select the Sign in & security menu.
3. On the Email address section, check if the address added is the new email.
4. If not, click the old email and add the new one.
5. When you're done, select Save.

For more details in updating your email address, please see our Change your email, user ID, or password for QuickBooks Online article.

If the email has been changed, I'd suggest contacting ng our QuickBooks Support Team. They're equipped with tools to check the cause of this. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Additionally, you can also make changes to specific areas in QuickBooks Online. To know more, please see these articles:

• Change your Business Information in QuickBooks Online
• Add and Manage Users in QuickBooks Online
• Edit Customer Information

Feel free to comment down below if you have any other concerns or questions about changing your email address. I'm always glad to help in any way I can.

Hi loretta-jardine,

Hope you’re doing great. I wanted to see how everything about accessing the emails on your new email address. Do you have any clarifications? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

Thank you for your help. I completed changing my email address months ago. I will contact your support team tomorrow.