I closed an online credit card account before I downloaded the closing balance. Can I manually set the online balance to zero?

QuickBooks doesn’t directly allow users to edit the online balance, as this data comes directly from the credit card’s actual balance, @hdj0727.

Since this doesn’t reflect the actual balance, I recommend contacting our Live Support team to review this further and remove it for you.

Here’s how:

1. Sign in to QuickBooks Online:
   • The customer should log in to their QuickBooks Online account at 
2. Navigate to the Help Option:
   • In the lower-right corner of the QuickBooks Online dashboard, the Help (?) is located. Click the icon.
3. Search or Get Help:
   • A help menu will appear. Customers can:
     • Type their question in the search bar to find relevant articles and resources, OR
     • Scroll down and select Contact Us to proceed to live support.
4. Describe the Issue:
   • Type a brief description of the issue into the field (e.g., “Online Balance won’t update to zero after closing account”).
   • Click Let’s Talk to start the process.
5. Choose How to Contact Support:
   • Chat with Us: Start a live chat session with a QuickBooks agent.
   • Call Us: Request a callback or dial the support number provided.
6. Follow up Once the Support Agent Connects:
   • Ensure all information about the issue has been communicated clearly, and follow the instructions provided by the agent.

If you have other questions  and concerns, our Community team is always here to assist you.