I connected my bank account, but now it won't let me upload transactions from my bank. I get an error message. Can anybody help?

Hi, Certus. I'm concerned that you've experienced this situation. 

I want to gather more information about this to lay out a solution. Can you please specify the financial institution used? Please provide the complete error message and include a screenshot of the issue. Any extra details you provide will be valuable for our investigation.

Please cover any personal identifiable information for security purposes.

 I'll keep an eye out for your response. We'll be around to help. Take care.

the error message says:

"Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank"

Hello,

Here is the message I get: Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank

@certusholdingsll 

Try opening your QBO account on any private/incognito browser.

I appreciate your prompt response, Certus. I understand the urgency of getting this banking issue fixed, and I'm here to help resolve the error you received.

Beforehand, may I know what financial institution was linked to your QuickBooks Online account? This will help me provide you with specific and relevant information, and if there are any related cases or reports received from the other users.

Since QuickBooks Online is dependent on the transactions downloaded from your bank, we can manually update your bank connection to help refresh its online connectivity. To do this:

1. Sign in to your QuickBooks Online account and go to Banking.
2. Select Bank Transactions.
3. Then, click Update.

If the same thing happens, you can check your bank's website if there are pending alerts or notifications and ensure everything is working on their end.

If the issue persists, you can manually upload your bank transactions to your QBO account as a workaround. To do this, you'' have to download the transactions from your bank's website in a CSV file format. Then, import these transactions once ready. 

I'm also including this reference for more detailed insights: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Once everything looks good, you can review and categorize your bank transactions to ensure they are assigned to the correct accounts.

I'd gladly help you further if you require additional assistance managing online bank transactions in your account. Feel free to leave a reply in the comments below. Keep safe!