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I'll give details about the charges and steps to direct you to our support team, db-hutchison89-g.
When your subscription is active, even if you're not using the account, you will still be charged service. To avoid this in the future, you'll want to cancel the account by following these steps:
I've got this article for more details: Cancel your QuickBooks Self-Employed subscription.
With regard to the charges, you can follow the steps below to contact our Customer Care Team. They have the necessary tools to check your account and review the charges.
If you have additional questions, please click on the Reply button below and I'll get back to you as soon as I can. Thanks.