You'll have to check your spam or junk folders to see if the email has been inadvertently redirected there, Dfdude. I'll provide some tips to help resolve this matter.
After checking, if you find the email in one of these folders, move it to your inbox. This action informs your email system that messages from this sender are safe and shouldn't be classified as junk in the future.
If you still can't locate the email, you can double-check the email address provided during the transaction to ensure there were no errors. Also, please add Intuit's email addresses to your contacts to ensure that important communications, such as payment confirmations or notifications, will directly reach your main inbox instead of being filtered into your spam or junk folder. You can find these addresses in the Step 2 section of this article: Add QuickBooks Payments to your contacts.
If the problem continues, you can contact your IT support team or domain provider. They can suggest temporarily disabling Sender ID filtering to resolve the issue.
Once all this is sorted out, you can generate a sales report to gain helpful insights into the things you buy and sell, and the status of your inventory.
If you have any additional questions or concerns regarding receiving emails, please feel free to come back to this thread. Additionally, do you also need help customizing your sales forms? Let us know, and we'll be glad to assist.
