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JenniferCTP
Level 2

I don't want to enter my customer's bank info from their checks. How can I disable this new feature that's being forced on me?

I went to enter a check from a customer to pay their invoice and up popped a new feature. It's forcing me to enter the customer's bank info. Since I don't want to, this is just slowing down the check entering process.

2 Comments 2
TimotiSbr
Level 3

I don't want to enter my customer's bank info from their checks. How can I disable this new feature that's being forced on me?

The prompt to enter bank info is pretty recent and, from what I see, there’s no toggle to just turn it off in settings. I’ve started just skipping the fields and clicking past the prompt, it’ll still let you record the payment, just adds extra clicks. Best workaround I’ve found is to ignore the bank details and move on.

ShangY
QuickBooks Team

I don't want to enter my customer's bank info from their checks. How can I disable this new feature that's being forced on me?

Hi, @JenniferCTP.  I’d like to clarify a few things to better understand the issue you’re facing.
 

When you mentioned that "the new feature is forcing you to enter the customer's bank info," do you mean it’s a required field that must be completed before you can proceed? Are you unable to find an option to close or skip this step?
 

Also, can you clarify at which point in the process you're trying to enter a check to pay the customer’s invoice? Providing a screenshot would also help us identify the issue more accurately and offer an effective solution.
 

In the meantime, if you see an option to skip entering these fields, you might want to follow @TimotiSbr's suggestion as a workaround since there isn’t currently an option to disable this new feature.

Let us know if you have any additional questions or concerns.

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