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Level 1

I don't want to print checks and it's locked on printing somehow.

how to not print checks
1 Comment
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QuickBooks Team
QuickBooks Team

I don't want to print checks and it's locked on printing somehow.

This is not what we want you to experience when using QuickBooks Online (QBO), kkennedy4929.

 

If you are on the Print Checks page, just click the Close "X" button or the Cancel tab to exit from printing the check. If the same thing happens, just close your QBO account by hitting the Close "X" button on the browser page.

 

If the problem persists when opening QBO, let's try signing in to your QBO account using a private or incognito window. There are times when a browser's cache data becomes full of frequently accessed websites or damage, it causes odd behavior when using your account. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

 

Feel free to visit our Expenses and vendors page for more insights about managing your vendor transactions on your account. 

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please leave a comment below and I'll get back to you. You have a good one. 

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