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TEENARISI1
Level 1

I GOT HACKED ONE CIENTS FILE IS COMPRIMISED IT WONT ALLOW ME TO OPEN PR W2 FORMS

IVE BEEN HACKED MY QB HAS 7 CLIENT FILES; 2 OF THEM WILL NOT ALLOW ME TO GET INTO THE W2/1099 FILES SAID THEY ARE NOT THERE

 

2 Comments 2
Fiat Lux - ASIA
Level 15

I GOT HACKED ONE CIENTS FILE IS COMPRIMISED IT WONT ALLOW ME TO OPEN PR W2 FORMS

What do you mean with "hacked"? You are using QB Desktop Accountant edition and your client is using QB Desktop, correct?

Giovann_G
Moderator

I GOT HACKED ONE CIENTS FILE IS COMPRIMISED IT WONT ALLOW ME TO OPEN PR W2 FORMS

Your security is our top priority, TEENARISI1.

 

Please report this issue to us by contacting our Customer Care Team. They'll look into your account to determine if any other people who aren't related to you are attempting to gain access to it.

 

Here's how:

 

  1. Click Help at the top.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Give a brief description of your issue and click Let's talk.
  5. Choose either Start a chat or Get a callback. 

 

Support is available every Monday to Friday 6 AM – 6 PM Pacific Standard Time (PST) and on a Saturday at 6 AM – 3 PM PST. 

 

For your reference, you can review the following resources below to help you print the W-2 and 1099 form in QuickBooks Desktop:

 

 

I've also included a link to a page with articles and a guide to help you get familiarized with the product: Help articles.

 

The Community space is always open if you have other questions or concerns. Drop by in this thread again (or post a new question), and I'll help you out. 

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