We're here to help you recover information after logging into your new phone, cghandyman78. I'll guide you through some troubleshooting steps to resolve this challenge.
First, if you have multiple QuickBooks Online (QBO) accounts, please ensure you log in to the correct one. It's possible you accidentally used a different account.
Next, if you're on the QBO mobile app, I suggest logging in to your account using a mobile web browser to determine if the issue is specific to the app. If you can see your information once you're in, I suggest refreshing your app's data to fix this issue.
Here's how:
- Go to Settings.
- Select Apps (varies by device).
- Choose QuickBooks Online and click on Storage.
- Click Clear Data and hit Yes.
You can also read this article to learn how to resolve common QBO app issues for your reference: Fix common errors in the QBO mobile app.
Moreover, your device should be running on iOS 11.1 or newer for iPhones or Nougat 7.1.1 or newer for Androids for optimal experience when using the QBO app. Check out this resource to learn about browsers supported on both web and mobile devices: System requirements for QBO products.
Furthermore, if you need to manage vehicles and mileage tracking in the QBO mobile app, you can read this guide: Set up vehicles and mileage tracking in QBO to use with the mobile app.
We're here to help ensure you can access all your data. Please let me know in the comments if you need further help accessing your data in the QBO Mobile app, and we'll explore further solutions together. The more details you can provide, the better we can assist you. Stay safe.
