You'll want to make sure the employee has the appropriate user role, baumplumbing.
In QuickBooks Online, user roles and access rights determine which tasks or parts of the record your team can manage. Hence, ensuring their permission allows them to upload photos is essential.
If the issue persists, I recommend accessing the account using a private window to isolate interruptions caused by corrupted cache files. This data will prevent your employee from performing their duties accordingly.
You can refer to these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
Once they're able to upload photos, revert to your regular browser and clear its cache. Otherwise, utilize other supported browsers to avoid problems particular to the one you're using.
To track activities completed by your team, consider using the audit log. It contains information about specific modifications and when they happen.
We always prioritize giving you a smooth experience when handling users in QuickBooks Online. If you have other questions or need further clarification with the process above, let us know in the comment below. We'll be around to help!
