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jrobinson-second
Level 1

I have a credit card charge that is showing as "credit card processing error" and it says Temporary system outage. It has said this for over 24 hours

I try reprocessing and the error occurs again
2 Comments 2
Charies_M
Moderator

I have a credit card charge that is showing as "credit card processing error" and it says Temporary system outage. It has said this for over 24 hours

Hi there, jrobinson-second.

 

Since this error implies a temporary system outage but hasn't been fixed after 24 hrs, I suggest performing some basic troubleshooting steps to refresh your browser.

 

Let's start by accessing your account using an incognito window. Here are some keyboard shortcuts that you can refer:

  • Press keys: Ctrl + Shift + N (Google Chrome browser)
  • Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
  • Press keys: Command + Shift + N (Safari browser)

If it works, I recommend having them clear their browser's cache to refresh the system. If the issue persists, have them use other supported browsers. This way, we can verify if this a browser-related issue.

 

Visit this article and select the link from which your situation relates and follow its corresponding instructions: Errors when processing a transaction.

 

If the issue persists, I'd recommend contacting our Payment Support. They have the tools to verify your account and check further what has caused the error.

 

Please refer to this link and proceed to the QuickBooks Online Payments & Merchant Service Center section to get their most updated contact info: Contact Payments Support.

 

Feel free to tag my name in the comment section if you have other concerns. I'd be happy to help you further. Take care.

Charies_M
Moderator

I have a credit card charge that is showing as "credit card processing error" and it says Temporary system outage. It has said this for over 24 hours

Hi, jrobinson-second.


Hope you’re doing great. I wanted to see how everything is going about the "credit card processing error". Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.


Looking forward to your reply. Have a pleasant day ahead!

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