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You can apply the journal entry created as a credit to your customer's unpaid invoice, tanya31. Let me assist you in the process to ensure that your records are balanced and precise.
Since you're accountant already created a journal entry, the credit will now be applied to the invoice and the accounts will reflect the adjustment. To do this, follow the steps outlined below:
- Go to the + New menu.
- Select Receive payment.
- Choose a customer.
- Under Outstanding Transactions, choose the invoice.
- Under Credits, select the journal entry to apply it as a credit.
- Click Save and close.
For further information on how to receive customer payments, refer to this article: Record invoice payments in QuickBooks Online
Also, utilizing QuickBooks Live Bookkeeping can significantly enhance your accounting practices by ensuring the accuracy of your financial records and providing access to professional support. Our experts provide insights on best bookkeeping practices and how to use QuickBooks effectively.
Additionally, I'll be sharing these resources that will assist you in depositing the payment into the correct bank and reconciling your account, ensuring they consistently match your bank and credit card statements:
Feel free to tag me in this thread if you have questions about recording payment transactions and other QuickBooks-related concerns. I'm always here to help.
