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defbookkeeping
Level 1

I have a product that is a general donation with no dollar amount. When I select product it overrides the original amount in the sales receipt created by Bloomerang.

Is there a way to make sure that the dollar amount in the product/service doesn't override the existing dollar amount in my sales receipts that are being pushed into my account by Bloomerang?

1 Comment 1
RhoiceW
QuickBooks Team

I have a product that is a general donation with no dollar amount. When I select product it overrides the original amount in the sales receipt created by Bloomerang.

Thank you for reaching out to the Community, defbookkeeping. I’d like to clarify how QuickBooks functions when you select a product for your sales transactions.

 

Before we proceed, could you please let me know whether the transactions sent from Bloomerang to QuickBooks already include a product or if they only contain the amount? Additional information will help us determine why selecting a product might be overriding the original amount.

 

In QuickBooks Online, when you select a product or service for your sales transactions, the system automatically adds the amount based on the price you assigned to that item.

 

On top of that, you may want to check the Bloomerang app to see if there are settings that can help retain the original amount when integrating with QuickBooks.

 

You might also find this article helpful if you’re looking to customize your sales forms or remove logos.

 

If you have any further concerns related to QuickBooks, please don’t hesitate to reply. I'm here to help.

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