I understand how you feel to spend hours trying to resolve an issue without success, Alyson.
Could you please provide more details about the specific problem you're facing? Any extra information would help me assist you better. Also, the Community is full of QuickBooks experts who can share their knowledge to resolve your concerns.
On the other hand, you might find our How-To Video Center useful. It offers videos on topics like account management, banking, and reports.
If you require additional assistance, feel free to reach out to the Community. We are here to help.
