I have a week trying to change my phone number, I uploaded a picture of my ID to the link they sent me and I got an email back saying I didnt upload anything.

Hi there, @adxianaa.

If you want to update your phone number in QuickBooks Online (QBO), you can easily do so in the Accounts and Settings section.

However, if you're attempting to recover your account by uploading your ID to QuickBooks and have successfully uploaded your ID picture, please reach out to our live phone support for assistance with reviewing your account and helping you recover it.

Here’s how to get assistance:

1. Go to the Help menu.
2. Select the Search option and enter Contact Support.
3. Click on the Contact Us tab located at the bottom.
4. Enter your question, keyword, or topic for which you need help.
5. Follow the prompts, then choose your preferred method of communication: either Request a call or Chat with us.

Please take note of our support hours to view available times and ensure you receive prompt support.

If you are unable to access your QBO account, please reach out to our support team using Test Drive.

For additional concerns, please reply to this post so we can assist you promptly.