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ccbstx
Level 1

I have been, for the past several months, receiving duplicate emails.....like 3 to 5 for each email notice. This morning, I had the same "Money on the Way" email 5 times

 
1 Comment 1
MsNorthPND1881
QuickBooks Team

I have been, for the past several months, receiving duplicate emails.....like 3 to 5 for each email notice. This morning, I had the same "Money on the Way" email 5 times

In QuickBooks Online (QBO), your safety is our top priority. We offer hands-on assistance to review any emails you receive, ensuring a secure experience for you, Ccbstx.

 

Here are some key indicators to help you determine if an email is genuinely from Intuit:

 

  • We’ll never ask for your information in an email.
  • Our emails will always originate from an email address ending with @intuit.com, including @e.intuit.com.
  • Any link we send you in an email will always direct you to an intuit.com address.

 

For detailed information, kindly visit: Identify suspicious activity, phishing scams, and potential fraud.

 

Given your repeated experiences, I suggest reaching out to our live support team. They can conduct various diagnostics to pinpoint the root cause of why you are receiving multiple emails. Here’s how to get in touch:

 

  1. Go to the Help icon in the top right-hand corner.
  2. Select Search and open any article, then press the Contact Us button.
  3. Select a topic or enter your question in the box and hit Continue.
  4. Choose the best way you'll want to reach out to us.

 

They can accommodate you Monday through Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT.

 

Additionally, I have provided resources that will help you recognize official Intuit communications and websites. Utilizing these resources will aid you in securing your data effectively:

 

 

If you need further assistance with receiving duplicate emails or any other QBO-related issues, please know that I'm always here and eager to help.

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