Hi there, Jolie. When bank transactions stop updating in QuickBooks, it is usually due to a connection that needs a manual refresh or a bank-side update.
You can log in directly to your bank's website to check for any notifications or security updates that require your attention. If your bank's website is undergoing maintenance or experiencing server issues, it can temporarily block QuickBooks from accessing your data.
To update your bank connections, click the Gear icon in your profile, select Manage accounts, and then click Refresh all.
If the issue persists after refreshing your bank, try contacting our QuickBooks Live Support team again for immediate assistance. They have the tools to check the status on their end and roll out a fix as soon as possible.
Alternatively, you can manually import your bank transactions into QuickBooks using a CSV file by heading to the Gear icon profile in the top right and selecting Import transactions from the Transactions menu.
After you manually import bank transactions into QuickBooks Self-Employed (QBSE) using a CSV file, they will appear in your Transactions menu.
Feel free to return whenever you need assistance.
