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mbwilson301
Level 1

I have online quickbooks. I just tried to enter an expense and choose a vendor and now my vendors are not listed to select. I do see the vendor listing elsewhere.

 
2 Comments 2
AnneMariee
QuickBooks Team

I have online quickbooks. I just tried to enter an expense and choose a vendor and now my vendors are not listed to select. I do see the vendor listing elsewhere.

Recording expenses correctly is crucial for maintaining accurate financial data. I'll refer you to the proper support regarding this matter, mbwilson301.

 

Currently, our product engineers are investigating the issue of missing vendors from the dropdown option when creating a Bill or Expense transaction. Although I'm unable to provide a specific timeline for the resolution of this issue, I recommend that you contact our Customer Care Team. They can add you to the list of affected users, ensuring you receive timely email updates as soon as we have more information or a resolution.

 

Here's how to reach us:

 

  1. Navigate to the Help menu and access the Search tab.
  2. Click on Contact Us.
  3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
  4. Finally, you can select Start a Chat or Get a Callback to begin your interaction with our support team.

 

Check our support hours here to ensure we can assist you promptly.

 

In the meantime, feel free to check out this article for more details on tracking expenses in QuickBooks: Enter and manage expenses in QuickBooks Online.

 

For your future needs, I’ve included a guide on how to generate a report to monitor monthly expenses by vendor: How to run and save a monthly expense report by vendor.

 

Thank you for your patience as we work to resolve the vendor list issue you're facing. Please reach out if you have any other questions or need further assistance recording expenses in QuickBooks. Rest assured; you'll hear from us as soon as we have an update. Take care!

hdcrumpler
Level 1

I have online quickbooks. I just tried to enter an expense and choose a vendor and now my vendors are not listed to select. I do see the vendor listing elsewhere.

Thank you for posting this. We are having the same problem. It has been happening since Wednesday and makes it impossible to enter expenses. Hopefully this will be resolved ASAP. 

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