Hi there, @pnag. When you’re using the QuickBooks Self-Employed (QBSE) and TurboTax Live bundle, your tax filing should be covered as part of your subscription benefits.
Since you are still prompted for payment, I recommend contacting our QBSE Live Support team. They have the necessary tools to verify your account details and investigate this concern further. To reach them, go to the (?) Help button > Contact Us > Provide a brief description of your concern > Continue > Choose between Chat with us or Callback as your preferred option.
For support hours, check this article: Get help with QuickBooks products and services.
Please don't hesitate to comment below if you have further questions.
