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I'm here to help you sort this out, CwrwFi.
QuickBooks Online is dependent on the data that the izettle processor transmits. The system will post the transactions the same way your third-party service provider created them.
Since these are imported transactions, I'd suggest getting in touch with izettle to check on other ways of sending your bank statements to QuickBooks.
In the meantime, you can exclude the transactions that are counted twice on the bank feeds. Here are the steps to complete the process:
You might find this article interesting: Tips for Working in QuickBooks Online’s Bank Feeds: Matching Transactions. This will provide you tips and outlined steps on how to manage your bank transactions as well as the reasons why QuickBooks may not recognize a match.
Feel free to drop me a reply below if you need further assistance about this topic, I'm always here to keep helping. Have a good one.
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many thanks for the reply - my QuickBooks looks slightly differenc (UK) - I dont have a transactions tab on left hand side.....
(found it, just a banking tab on UK version but worked the same, many thanks)