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sohilnparekh
Level 1

I have the Self-employed business bundle which is supposed to include Tax filing. But when I get to the end of the Turbotax process, I'm asked to pay. How to fix?

Is there a way to request a service code from Billing Support?

1 Comment 1
ClaireSamanthaS
QuickBooks Team

I have the Self-employed business bundle which is supposed to include Tax filing. But when I get to the end of the Turbotax process, I'm asked to pay. How to fix?

Hi Sohilnparekh, if you have subscribed to this bundle for more than six months, you will need to take an extra step to link your accounts.

 

Did you choose to keep separate sign-in credentials for QuickBooks and TurboTax? If so, the systems do not automatically recognize the bundle link during the payment process.

 

To address this issue, we recommend contacting our QuickBooks phone support team directly and informing them that you have a long-standing bundle with separate accounts. They will then provide you with a one-time code to waive the filing fees.

 

For more information about the QuickBooks Self-Employed + TurboTax Bundle, you can visit this article: QuickBooks Tax Bundle.

 

You can do so by navigating to the Help section, selecting the Search tab, and typing "contact support." Click Contact Us, choose your preferred method, and follow the on-screen instructions to connect with a representative.

 

If you have additional questions or concerns, please leave a comment below.

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