I have tried to change an invoice to a project. The invoice has been paid and reconciled with the bank. It is showing as not paid. How can I amend this?

Hello @elaine29,

Ideally, we do not recommend performing any change on a transaction once it has been reconciled. Since the invoice has already been recreated, we'll have to make sure that it has the original posting date and manually mark it as paid.

Doing so, it'll be posted back into your bank account so you can reconcile it again. Simply open the transaction in your bank account register and put back the R (Reconciled) status under the Checkmark column.

In addition, I'd also recommend contacting your account if you have any questions about your bank account reconciliation. You can find one through this link: Find an accountant or bookkeeper.

Lastly, I've also included this helpful article for ideas in case you'll bump into error with reconciliation: Fix issues when you're reconciling accounts in QuickBooks Online.

Keep me updated in the comments if you have any other questions. I'll be here to lend a hand.

Hi Thankyou for your reply which is helpful. The invoice has duplicated so one shows as reconciled and the other not in my chart of accounts. Please can you advise what to do? 

thanks

Hey there, @elaine29. 

I hope you're having a great day so far. Since the invoice was duplicated, I recommend to delete or void the one that isn't reconciled. Before doing the steps below, I suggest consulting with your accountant to be sure that this is the best decision for your business. If you don't have an accountant, check out this link to find one near you. 

1. Go to the Sales tab. 
2. Select the Invoices section. 
3. Locate the invoice and click on it. 
4. Choose the More option at the bottom of the screen in the gray bar. 
5. Pick Void or Delete. 

If you need further assistance, don't hesitate to ask. I'm always here to lend a helping hand. Have a great day!