I issued a refund cheque without creating a credit memo. Can I connect the 2?
I issued a refund without going through the proper channel of a credit memo. Now I have an overpayment remaining and an issued cheque for the refund. Is there a way I can connect the 2? I tried to go in and do it the proper way, but it's going to create a new cheque. Do I do that and void the other cheque? The problem, it it's already reconciled. Appreciate any help!
Rusler is correct. In case you've already created a check transaction for the refund, we'll be needing to edit that check. This will correct the negative amount of the invoice (caused by the Credit Memo).
Follow the detailed steps below:
Open the check.
Instead of using an expense account, change to Accounts Receivable.
Hit Save & Close.
Next, go to the Receive Payments window to sync the check and invoice:
Go to the Customers menu and choose Receive Payments.