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Rania008
Level 1

I issued a refund cheque without creating a credit memo. Can I connect the 2?

I issued a refund without going through the proper channel of a credit memo. Now I have an overpayment remaining and an issued cheque for the refund. Is there a way I can connect the 2? I tried to go in and do it the proper way, but it's going to create a new cheque. Do I do that and void the other cheque? The problem, it it's already reconciled. Appreciate any help!

Solved
Best answer June 25, 2019

Best Answers
HoneyLynn_G
QuickBooks Team

I issued a refund cheque without creating a credit memo. Can I connect the 2?

Thanks for looping in, @apar.

 

Rusler is correct. In case you've already created a check transaction for the refund, we'll be needing to edit that check. This will correct the negative amount of the invoice (caused by the Credit Memo).

 

Follow the detailed steps below:

  1. Open the check.
  2. Instead of using an expense account, change to Accounts Receivable.
  3. Hit Save & Close.
    1.PNG

Next, go to the Receive Payments window to sync the check and invoice:

  1. Go to the Customers menu and choose Receive Payments.
  2. Enter the customer name.
  3. Select both the invoice and check transaction.
    2.PNG
  4. Click Save and Close.

That should remove the negative invoice amount, @apar. For future reference, you can check the Record a credit memo or refund in QuickBooks Desktop article.

 

Let me know the results or if there's anything else you need. I'm still here to help you more.

View solution in original post

3 Comments
Rustler
Level 15

I issued a refund cheque without creating a credit memo. Can I connect the 2?


@Rania008 wrote:

I issued a refund without going through the proper channel of a credit memo. Now I have an overpayment remaining and an issued cheque for the refund. Is there a way I can connect the 2? 

 

So the customer has a credit

edit the check you wrote and as the expense account select accounts receivable, save

use receive payments for that customer, select the invoice the check created and apply the credit.

 

 


 

apar
Level 1

I issued a refund cheque without creating a credit memo. Can I connect the 2?

There is no invoice that the check created?  I have a check (expense) and a -$$ amount invoice on the customer account.

HoneyLynn_G
QuickBooks Team

I issued a refund cheque without creating a credit memo. Can I connect the 2?

Thanks for looping in, @apar.

 

Rusler is correct. In case you've already created a check transaction for the refund, we'll be needing to edit that check. This will correct the negative amount of the invoice (caused by the Credit Memo).

 

Follow the detailed steps below:

  1. Open the check.
  2. Instead of using an expense account, change to Accounts Receivable.
  3. Hit Save & Close.
    1.PNG

Next, go to the Receive Payments window to sync the check and invoice:

  1. Go to the Customers menu and choose Receive Payments.
  2. Enter the customer name.
  3. Select both the invoice and check transaction.
    2.PNG
  4. Click Save and Close.

That should remove the negative invoice amount, @apar. For future reference, you can check the Record a credit memo or refund in QuickBooks Desktop article.

 

Let me know the results or if there's anything else you need. I'm still here to help you more.

View solution in original post

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