When you switch from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO), the balances on your transactions automatically transfer over, David.
It's important to verify the information in QBDT, particularly to ensure that the transactions in your Undeposited funds are displayed correctly. Once verified that the balances are not showing as zero, you can transfer your data again to update those balances in QBO. Please remember that you have 90 days from the time you create your QBO account to complete this data transfer.
Keep in mind that some transactions don't transfer to QBO, such as recurring payment transactions, pending sales, and others. It's possible that the transactions in your undeposited funds fall into this category, which might explain why they appear as zero.
For more details about which transactions do and don’t transfer, please refer to this article: Transactions that transfer and don't transfer to QBO.
If you need expert guidance, want your books organized for tax time, or require a dedicated bookkeeper to manage your accounts, the QuickBooks Live Expert Assisted team is here to help.
When you first sign in to your QBO account, you'll be directed to the homepage dashboard. Take some time to familiarize yourself with the Home Dashboard, which provides an overview of your company and a checklist to help you get set up.
Just revisit this thread if you have additional questions.
