I just received my quickbooks debit card but when I try to activate it, it gives me an error about my account being permanently locked. Please help.

Let me route you to the right support to help you activate your QuickBooks Debit Card, usercustomercare.

For QuickBooks Debit Card account that is permanently locked, we need to contact our Merchant Services Team. They'll pull up your account in a secure environment. Then, they'll process your request to re-activate it.

Just go to this link to reach out to them: Contact Payments Support. 

Once it is activated, you can now set up your QuickBooks Cash account to put your money in and take it out. Then, QuickBooks Online (QBO) automatically categorizes as many QuickBooks Cash transactions as possible.

Though it can't categorize everything, however, you can manually categorize your QuickBooks Cash transactions in the Banking page.

To learn more about QuickBooks Debit Card, see Learn more about QuickBooks Cash accounts and the Cash Flow menu article. Then, go to the QuickBooks Debit Card section. 

That's it. Keep me posted if you have any additional questions in processing customer payments. I'm here to ensure your success. 

My account on hold 

Thanks for joining this thread, @Hair killer. I'll be sharing some insights on the account being put on hold in QuickBooks Online (QBO).

If you're referring to your funds being put on hold, and if you see the word "Withheld", it means we need to review the payment to ensure everything is good. I'd suggest you check your email as our Merchant Service team will send you a notification with specific steps to fix any issues. In most cases, you will receive the email within two business days.

Usually, we ask for more information so we can complete our review. For example, we may ask you to send us a copy of the original invoice you sent to your customer.

Read through this article for more insights about this process: Why are my funds on hold?

If you mean that the account being put on hold is your QBO account, please ensure that your billing information is up-to-date.​​​​​​

If the info is updated and the error persists, I suggest logging into your QBO account via an incognito/private window. The browser's cache may be full, and using a private browser can help us determine if this is the cause of the issue. Here are the keyboard shortcuts:

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

When you've successfully signed into your account, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. 

Though, if private browsing doesn't work, I recommend using other supported browsers. They'll provide the best and most secure experience with QuickBooks.

To know more about the possible reasons why funds are getting put on hold, you can also check out these articles:

• Take and process payments in QuickBooks Online 
• Understanding Payment Holds

Please feel free to get in touch with me here if you have additional questions regarding this. I'd be happy to assist you further. Keep safe!