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cjweber2513@gmai
Level 1

I just signed up for QBO essentials and would like to import my QB desktop pro 2013 information. Every time I try I get an error saying I don't have the right permissions

 
2 Comments 2
MaryLandT
Moderator

I just signed up for QBO essentials and would like to import my QB desktop pro 2013 information. Every time I try I get an error saying I don't have the right permissions

I'm here to help import your QuickBooks Desktop file to Online, cjweber2513@gmai,

 

This error can be caused by one or more of the following:

  • The file is saved in a protected location such as the root of C:// Drive or Program Files of a Windows Vista, 7 or 8.
  • The file is located on a restricted location.
  • Folder permissions are not set up properly.
  • The folder where the company file is saved is damaged.

To fix this, you'll want to perform the recommended solution outlined below:

 

Solution 1: Download and install the QuickBooks Tools Hub

 

The QuickBooks Tools Hub helps fix common errors. QuickBooks needs to be closed to use the tool hub.

 

From the QuickBooks Tools Hub, run QuickBooks File Doctor. 

 

Solution 2: Move the company file to the default location

  1. Close QuickBooks Desktop.
  2. Browse to the location of your company file.
  3. Right-click the company file (.qbw), then select Copy
  4. Browse to the default location, right-click and select PasteLocation: C://Users/Public/PublicDocuments/Intuit/QuickBooks/Company Files
  5. Open the company file from the default location.

Solution 3: Set QuickBooks to "Run as Administrator"

  1. Close QuickBooks Desktop.
  2. Right-click the QuickBooks Desktop icon, then select Properties.
  3. Under the Compatibility tab, select Run this program as administrator.
  4. Select Apply, then OK.

Solution 4: Create a new folder for the company file(s)

  1. Create a new folder in the same directory.
  2. Copy your company files to the new folder.
  3. Do not forget to set up folder permissions to share company files.
  4. From the QuickBooks File menu, select Open or restore a company.
  5. Select Open a company file, then Next
  6. Browse to the new folder and select a company file.
  7. Select Open.

Solution 5: Test and Set folder permissions

  1. Open Microsoft Word or notepad.
  2. Type in "Test".
  3. Save the file to the same location where the company file is saved.
  4. If the file saves without issues, your folder has the correct permissions. If you get an error, try to set up folder permissions to share company files.

Once done, you can move your desktop file to QuickBooks Online.

 

Stay in touch with me on how this goes by commenting below. I'm always right here to help ensure you're able to import your data.

Fiat Lux - ASIA
Level 15

I just signed up for QBO essentials and would like to import my QB desktop pro 2013 information. Every time I try I get an error saying I don't have the right permissions

cjweber2513@gmai 

Open your company file on the trial license of QBD 2020 Pro and migrate it from there to QBO.

https://quickbooks.intuit.com/learn-support/en-us/new-subscriptions/download-a-trial-of-quickbooks-d...

 

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