posted
Best answer November 17, 2020
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Best Answers
Welcome to the QuickBooks Community, dan-grethen. I would be delighted to assist you here with contacting our Support Team. Since you are experiencing an error, I would recommend a few things to rule out any browser-related issues.
Solution 1: Try logging in using private browsing. This method ensures that the browser would not store cookies, history, or any form of data that could cause issues.
- Google Chrome:Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Internet Explorer: Ctrl + Shift + P
- Safari: Command + Shift + N
If you can get to the contact segment without any errors, this indicates that your cache and cookies need to be cleared.
Solution 2: Clear cache. Over time, the collection of data from frequent page visits can cause corruption of data. Clearing cache will remove those corruptions, allowing the page to load a clean copy. Depending on the browser you have, follow this link to clear the cache.
Solution 3: Try a different browser. Once you have used a private browser, clear your cache, and the issue persists, use a different browser such as Microsoft Edge, Internet Explorer. Sign in to our QuickBooks online account and use this visual as a guide to connect with us.
If you are still having problems, please let me know, and we can take a different approach. However, if you would like, I don't mind assisting you in the Community. Kindly explain below what is happening. My team and I will do our best to help you. Until then, take care and be safe.
Welcome to the QuickBooks Community, dan-grethen. I would be delighted to assist you here with contacting our Support Team. Since you are experiencing an error, I would recommend a few things to rule out any browser-related issues.
Solution 1: Try logging in using private browsing. This method ensures that the browser would not store cookies, history, or any form of data that could cause issues.
- Google Chrome:Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Internet Explorer: Ctrl + Shift + P
- Safari: Command + Shift + N
If you can get to the contact segment without any errors, this indicates that your cache and cookies need to be cleared.
Solution 2: Clear cache. Over time, the collection of data from frequent page visits can cause corruption of data. Clearing cache will remove those corruptions, allowing the page to load a clean copy. Depending on the browser you have, follow this link to clear the cache.
Solution 3: Try a different browser. Once you have used a private browser, clear your cache, and the issue persists, use a different browser such as Microsoft Edge, Internet Explorer. Sign in to our QuickBooks online account and use this visual as a guide to connect with us.
If you are still having problems, please let me know, and we can take a different approach. However, if you would like, I don't mind assisting you in the Community. Kindly explain below what is happening. My team and I will do our best to help you. Until then, take care and be safe.
