I keep getting an error that says "sorry, we can't update your account. Please wait a few hours and try updating again (9999)" Please help?

Hi stephengroeschel,

We've also received reports about this a few days ago, but the ticket was already marked as resolved yesterday. We can do the basic browser troubleshooting steps and see if they will resolve the error on your end. If not, please contact our Support team to check this further.

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

• Google Chrome: Ctrl + Shift + N
• MS Edge and Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

You'll want to log in to QBO and update your bank connection. If you don't get an error, you can go back to your regular browser and clear its cache. If it's still there, please try other browsers to see if we get the same thing.

Please let me know how the steps work for you. We're always here to resolve your online banking issues.

I followed the steps and still no luck. I unliked the accounts and then linked them again, and still the error 9999.

Please help me...

I still have no luck with clearing the error. Any other suggestions?

I appreciate the steps you've taken to get rid of the error, stephengroeschel.

Since the issue persists, I would suggest reaching out to our customer care support to have this better checked. They can determine why you're still receiving the error message. 

Here are the steps:

1. Open the QB Assistant chatbot by clicking the Help menu.
2. You'll be presented with a list of options. Simply select Talk to a human. 
3. When asked, enter a brief description of your issue.
4. Proceed with I still need a human.
5. Click the Get help from a human link.
6. Select Get a callback or Start a message. 

Our chat team can be reached starting 6:00 AM PT - 6:00 PM PT, and the phone team is available from 6:00 AM PT - 5:00 PM PT. 

I'm just here if you need anything.