Having exact same issue
Me too. Have tried logging out, logging in, reloading, left it alone for 45 minutes....still stuck
Same here. I've been told they are aware of the issue and working on it, but no ETA yet... Tried multiple browsers and clearing their caches.
What happens if I manage to make it past the fetch from catalog error is: one or all of the accounts fields (Inventory asset account, Income account, Expense account) will be empty with no options in the drop-down. Creating a new entry for these fields will not allow me to save the product. (Save and close button is non-responsive)
UPDATE: seems to be working now (1:55PM CST) =)
Thanks for checking in with us, FosterHouseID.
When a browser stored a lot of caches, it could cause problems like latency issues. As an initial step, you can press the F5 key on your keyboard to refresh the page.
If you're still getting the same result, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:
Once signed in, go back to your product and services page and edit an item from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether.
You may also try accessing your account using another supported browser.
Additionally, you can visit this link if you need help in managing your items: Set up and track your inventory in QuickBooks Online. On the same link, you'll find what report to pull up to see your best sellers.
Ping me in if you have additional questions about QuickBooks items. I'm only a few clicks away if you need me. Have a fantastic day!
I'm having the same issue with QB Online. Cleared the cache & it did not help.
I'm on hold right now, long wait!!
This did not work.. Still having errors!!
I'm having this issue as well. Have tried on multiple browsers, etc. This is a problem on Quickbook's side of things. Please let us know when it has been fixed.
Hey there, oliveandgrape.
I can see the urgency of getting this error resolved as soon as possible. Let me help and route you to the right team who can properly address your concern.
In cases like this, we’ll have to check your products and services. The Community is a public space, and I’m unable to collect the required data to access your account. I recommend contacting our QuickBooks Online (QBO) Care Team. They can perform a screen-sharing session to look for the root cause of the issue and help you apply a permanent fix.
Here’s an article that lists our support hours and types: QuickBooks Online Support.
For additional resources, the links below outline the steps to update the product or service item type. You’ll also see the instructions on how to manage your items, services, add the purchasing information, etc.
Feel free to drop a comment below if you have any questions editing your service or item in QuickBooks. I’ll be around to answer them for you. Have a good and stay safe.
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