We'd want to make sure that all concerns are taken care of, siouxempireclean.
Callback request are processed based on the order that they're received. Our phone agents might still be assisting previously entered requests.
Can you also tell us what was the callback request was all about? We might have an available article or a couple of troubleshooting steps that can help while waiting for the callback. Our Getting Started guide links might also help. You can access them here: Getting started with QuickBooks Online.
Other members of the forum can also see this thread. Everyone can jump in and offer their help as well.
Aside from that, you might want to consider reaching out to our Chat Support Team. Their waiting time at the moment is only 5 minutes. Just follow the same steps that you followed when you entered the callback request. Except this time, select the Start messaging option instead.
Reach out to us again or post another question in case you have other questions in mined. We'll make sure it's taken care of.