I’m trying to add my debit card for instant deposit and it says phone number not found. I already have my phone number added and verified.

Hi tyeishaamara,

This error happens when the phone number entered doesn’t match the one on file with the bank account linked to your debit card for instant deposit. Make sure to use the exact phone number associated with your bank account and debit card to complete the setup successfully.

You may contact your bank directly to verify the phone number assigned to your account to ensure it matches.

If the issue remains, feel free to contact our live support for further guidance and assistance with the error you're experiencing. Here's how:

1. Log in to your QuickBooks Online account on the mobile app.

2. Go to the Menu tab.

3. Click the Help icon.

4. Follow the prompts to connect with a live support representative.

Feel free to reply below if you have further questions.

Hi, @tyeishaamara 

Just checking in to see if the solution we shared worked for you.

Please let us know if everything is now working smoothly or if you're still experiencing any challenges.

We'll be glad to assist further if needed.

Not work .. I still have the same problem

No. I still have the same problem

Hi there, @tyeishaamara. I appreciate your for updating us.

This error occurs when the phone number you're using is incorrect and does not match the registered number associated with the bank account you are trying to set up for instant deposit. To avoid this error, ensure that you enter the phone number registered to the debit card account.
 
If the issue persists even after confirming it's the number registered to your bank account, I recommend contacting QuickBooks Online (QBO) support using your mobile application. They have the complete tools to review your account and why your phone number isn't recognized, even after verifying. Here's how:

1. Log in to your QBO application.
2. Go to the Menu tab.
3. Select the Help icon.
   
4. Then, follow the on-screen steps.

Let me know if you have additional questions by leaving a comment below. We'll assist you right away.