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chadnix
Level 1

I'm trying to cancel my payroll subscription but every time I do an error message pops up

 
1 Comment 1
katherinejoyceO
QuickBooks Team

I'm trying to cancel my payroll subscription but every time I do an error message pops up

Welcome to the Community, @chadnix. I'm here to help you cancel your payroll subscription. 

 

May I know the error message you received? It could be that you've encountered a browser-related problem. 

 

In the meantime, we can use an incognito or a private browser in accessing your QuickBooks account. This will help us isolate this unexpected behavior. Use these keyboard shortcuts to open an incognito session:

  • Ctrl Shift N  for Google Chrome
  • Ctrl Shift P for Firefox
  • Control Option +if you're using Safari

 

Then, follow the steps to cancel your payroll subscription. If that works,  clear the cache in your web browser. Otherwise, try using a different supported browser

 

Let me know if you still have additional concerns. I'm always around here to work with you. 

 

 

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