I'm trying to set up payroll in QuickBooks Online. I'm getting the error "Something went wrong on our end. Please wait a couple minutes and try again." What should I do?

Hello, dvorachekm-lakel. 

I checked our list of open alerts and found out that there are reported similar issues you've encountered. Our engineers are now working to resolve this as soon as possible. 

Have you spoken with our support regarding this? If not, you can contact them so you'll be added to the list of affected users. Please provide this INV-79373 for faster transactions. 

Here's how:

1. Click the Help icon.
2. On the list of options, select Talk to a human (or type it in the chat box).
3. Enter your concern.
4. Proceed with I still need a human.
5. Press the Get help from a human link.
6. Choose how you want to reach us. 

You'll be receiving an update from our engineers once the issue is fixed.  

If you need help performing any payroll tasks related to your account and company settings, browse all articles from this link: QBOP Related Help. This guides you on how you can update and handle your payroll data.

Please don't hesitate to reply here if you have any other concerns in your account. I'll be around to help. Take care and stay safe.

Did this ever get resolved for you? I'm having the same problem.

I can see the urgency of getting this resolved, @ernieshardware.

I checked Investigation about the error you're having, and its status is still in progress. Right now, our engineers are still conducting a complex investigation. I know it has been a while, but I assure you, we are doing our best to get you back on track in no time.

For now, you may want to contact our Customer Care Team to receive updates. To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

For future reference, you can check this out for more payroll information: Get started with QuickBooks Online Payroll.

If you have any other concerns, feel free to reach back out. Have a great day.

I've had this problem since 2021 and it is still not resolved.