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kaptonatus
Level 1

I'm trying to sign in to the QB Self-Employed app on Samsung phone. I fill in the email address I get an error:Unable to Sign In Parameter specified as non-null is null.

:method okhttp3.internal.Util,c, parameter $this_asFactory I can't seem to login, I restarted phone, cleared cache, reinstalled app. Any suggestions on how to fix this?
1 Comment 1
Candice C
QuickBooks Team

I'm trying to sign in to the QB Self-Employed app on Samsung phone. I fill in the email address I get an error:Unable to Sign In Parameter specified as non-null is null.

Hey there, @kaptonatus

 

We appreciate you coming here with your question. 

 

Since you've already restarted your phone, clear cache, and reinstalled the app, I recommend contacting our Customer Support Team for further assistance. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Click the Contact Us button. 
  3. Enter your question and hit Let's talk
  4. Scroll down and choose to Get a callback

 

Please keep us updated on how the call goes. I'll be waiting for your response! 

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