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Level 1

I need a call back?

4 Comments 4
QuickBooks Team

I need a call back?

Welcome to the Community, @julie-rascoe. I know how you want to fix all your issues promptly and if you can share a little more detail about it, I'll do the best I can to help you. 


However, if you still wish to speak with our Technical Support team, you can start a chat session instead as we've recently updated our customer care experience. Here's how: 


  1. Click this link
  2. Select QuickBooks Online, then click Search for something else.
  3. Enter your concern in the Ask us anything field and then click Search.  
  4. Click the Start a Message button and enter all necessary information in the pop-up box.
  5. Click I'm not a robot and hit Submit


Aside from our online chat support team, please know that you can also share your concern here in the Community. We're properly trained and fully equipped to answer your questions and are available 24/7.


For future reference, you can also visit our QuickBooks Online Articles hub. You can browse some topics related to your concern that are answered by the Community team, accountants, and other users. 


I'd be glad to hear again from you and help you out with all your concerns, @julie-rascoe. Take care. 

Level 1

I need a call back?

I was told a couple of weeks ago that we could have our last payroll end on December 31st.

The person that I talked to said that would automatically happen.  Our paystubs processes dated 1/1/2021??

QuickBooks Team

I need a call back?

Nice to have you joined this thread, @barbksforthowardapts.


Allow me to provide some insights in running your payroll on time. You’ll want to submit your paychecks a day earlier than usual. This way, when your process date falls on a holiday or a non-banking day, your funds will be drawn from your account the same day.


That being said, we’ll need to change your paycheck date to Thursday, 12/31/2020 and ensure to submit your payroll before 5:00 PM Pacific Standard Time (PST) on Wednesday, 12/30/2020. This way, your employees will receive their paycheck by Friday, 01/01/2021. You can also check article for more details on how do federal holidays affect my direct deposit?


To learn more about what happens when payday falls on a holiday or weekend, check out this link for reference: When do I need to submit payroll to pay employees on time?


I’m also adding this article that can guide you through the steps on how to invite your employees and view their paycheck online: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more.


If you need anything else, let me know by leaving a reply. I'll be right here to help you with your payroll and other concerns with QuickBooks. Have a good one and happy holidays!


I need a call back?

I can help you check if the paydate was successfully changed in QuickBooks Online (QBO), barbksforthowardapts.


You can log in to your QBO account and open the paycheck list to see the details of your payroll. To do so, please follow these steps:


  1. Go to the Payroll menu on the left panel and choose Employees.
  2. Click Paycheck list.
  3. Look for the date under the PAY DATE column.

If you need some corrections, I recommend contacting our QuickBooks Online Payroll Team. They can help correct your payroll records in a secure environment.


Also, I've added this article to help you get ready during tax season: QuickBooks Online year-end guide and checklist.


Feel free to leave a comment below if you need anything else concerning payroll. I'm always glad to help you.

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