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Level 1

I need help editing an employee's SSN and person information. I keep getting an error that says: Id should be a valid number. Supplied value:null

 
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Moderator

I need help editing an employee's SSN and person information. I keep getting an error that says: Id should be a valid number. Supplied value:null

Welcome to the Community, @usertami-smith6.

 

We received reports regarding users having the same error message in QuickBooks Online (QBO). A ticket was already created and forwarded to our Product Engineers. They're now working to fix this as quickly as possible.

 

In the meantime, I highly suggest contacting our Phone Support team so they can add your details to our notification list. This will also help our Engineers determine the number of affected users.

 

Here's how to reach them:

 

  1. In QBO, click the Help (question mark) icon at the top right.
  2. Select Contact Us at the button to connect with our live support.

 

An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

 

For tips and other resources, I recommend visiting our website for reference: Self-help articles.

 

Don't hesitate to leave a comment below if you have any other issues or concerns. I'm always here to help. Have a wonderful day!

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