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I need technical support

 
7 Comments
QuickBooks Team

Re: I need technical support

Good day, @accounting188.

 

Let me route you to the best help available so someone can privately review your account and get your concern addressed as soon as possible.

 

Buts first, may I know any details of your concern? Any information you can provide will be appreciated and it'll also help me resolve it for you while you're here.

 

Nevertheless, you can follow the steps below so you can contact our dedicated support:

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact us.

Know that you can always visit our Help Articles page for QuickBooks Desktop in case you need some tips and related articles for your future tasks.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

Not applicable

Re: I need technical support

I have a multitude of problems and hope that a support person can take over my machine and solve those problems.  My problems include the need to discover the passwords for my two QuickBooks companies, finding the data for one of my companies that seems to be lost, downloading QuickBooks Desktop Premier Plus 2020 which I just purchased this week, and ensure that I have enough space on the C: Drive to be able to download the QuickBooks Desktop Premier Plus 2020.

 

Anonymous
Not applicable

Re: I need technical support

hi @Rosann ,

To avoid any scam, you have to contact Support directly.

 

Anyway, try to reset your password admin by this reference:

https://quickbooks.intuit.com/learn-support/en-us/reset-passwords/reset-your-password-for-quickbooks...

 

Hope it helps.

Established Member

Re: I need technical support

Hi Quickbooks

 

There is a part of the Quickbooks feature that is not functioning correctly. Its a simple filtering which is not working correctly. Causing me delays to sort the accounts for tax purposes.

 

Unfortunately its very hard to send a support ticket/email as the process for doing this hidden so I had to resuse this ticket. 

 

Please do not make it hard to lodge support tickets. No one is trying to sell you anything at least I am not. If there is no response on this ticket within 4 hours then nevermind.

Moderator

Re: I need technical support

Hello, FilteringNotWorking2. Thanks for bringing this situation to our attention. 

 

I have some steps that you can follow to help resolve data problems in QuickBooks Desktop.

 

Here's what you'll need to do:

 

  1. Create a backup of your company file.
  2. Run the Rebuild Data utility
    1. Go to the File menu.
    2. Choose Utilities.
    3. Select Rebuild Data.
    4. On the QuickBooks Information window, select OK.
    5. Select OK when you see Rebuild has completed.
  3. Run the Verify Data utility
    1. Close the File menu.
    2. Select Utilities.
    3. Choose Verify Data.
      • If you see QuickBooks detected no problem with your data, select OK. You may continue using your company file.
      • If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors
    4. Select Close, then perform either of the following:
      1. Review Last Verify/Rebuild
      2. Review QBWin.log

For more detailed instructions, here's an article that you can check: Resolve data damage on your company file.

 

However, if the issue persist, to help us further isolate the issue, I'd recommend contacting our Customer support. They have the necessary tools to pull up your account in a secure environment and determine what caused the issue.

 

To contact us, here's how:

 

  1. Click Help.
  2. Choose QuickBooks Help.
  3. Click on Contact us link at the bottom.

For your visual reference for the steps I've provided above, check below screenshots:

 

contact us 1.jpg contact us 2.jpg

 

If you have any follow up questions, please let me know. I'm here for you.

Established Member

Re: I need technical support

Hi MirriamM,

 

Thank you for your quick response.

Apologies for not stating earlier that I am using the QuickBooks Online version for Asia Pacific. I searched for the build data and verify data utility but could not find them on the help menu for Quickbooks Online

 

If possible please pass this on to their technical team (or the most appropriate team).

 

The issue happens at this step:

QuickBooks Online > Banking > For Review > Then try to filter to only show records for last financial quarter or enter dates manually.

 

Result:

No filtering takes place and instead all the records are displayed making it difficult to locate a record to update. This is because there is so many unfiltered records including this ones from today.

 

2019 QuickBooks Online filtering issue.png

 

For now I will do what i can to proceed. Hopefully it gets resolved soon.

 

Cheers.

QuickBooks Team

Re: I need technical support

I appreciate you getting back to us and providing detailed information on your concern, @FilteringNotWorking2.

 

The Verify and Rebuild Data tool is only available in QuickBooks Desktop. In QuickBooks Online, you can manually update your bank account to show the missing transactions. Let me guide you how.

 

Before we proceed, may I know the bank account connected to QuickBooks? Any additional information would be greatly appreciated.

 

To get started, let's first export your bank transactions from the For Review tab to double-check. Here's how:

 

  1. In your QuickBooks Online account, go to the Banking page.
  2. Select the For Review tab.
  3. Click the Export icon.
  4. On Excel, locate the transactions you're looking for.

If the transactions still not showing from Excel, let's manually update your bank account. This way, all your recorded bank transactions from the last financial quarter will show in the For Review tab.

 

  1. On the Banking page, select the appropriate bank account.
  2. Click Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

I've got you an article for more details: What to do if you can’t find Downloaded Bank Transactions.

 

But if the issue persists, I recommend contacting our Technical Customer Care. This way, they can further investigate this matter and help you from there.

 

Also, in case you want to match your bank transactions in the future, you can read this article for the detailed steps: Match your Bank Transactions in QuickBooks Online.

 

Please know that you can always get back to this post if you have any other questions. We're always here to help.

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