posted
Best answer 07-24-2019
Solved
Accepted Solutions
Hello there, melissa43235.
Thanks for reaching out to the Community about this. Let me help show line items on your invoice.
Your invoice template may be corrupted reason why line items disappear after emailing or printing the invoice. To fix this, we can delete and recreate your invoice template. I'll walk you through the steps on how to do it below:
To delete an invoice template, here's how:
- Go to the Gear icon.
- Select Custom Form Styles under Your Company.
- Click the Drop-down arrow next to Edit.
- Select Delete.
- Click Yes, delete this style to confirm.
To recreate an invoice template, here's how:
- Go to the Gear icon.
- Select Custom Form Styles under Your Company.
- Click the New Style then click Invoice.
- Start customizing your own template.
- Click Done.
Once done, try creating the invoice with the same information and email or print it. The line item that shows a zero rate should now appear on your invoice.
Feel free to check out this article to know more about customizing invoice templates in QuickBooks Online.
Let me know if you've got the chance to try out the steps above. I'd be more than happy to continue helping.
Hello there, melissa43235.
Thanks for reaching out to the Community about this. Let me help show line items on your invoice.
Your invoice template may be corrupted reason why line items disappear after emailing or printing the invoice. To fix this, we can delete and recreate your invoice template. I'll walk you through the steps on how to do it below:
To delete an invoice template, here's how:
- Go to the Gear icon.
- Select Custom Form Styles under Your Company.
- Click the Drop-down arrow next to Edit.
- Select Delete.
- Click Yes, delete this style to confirm.
To recreate an invoice template, here's how:
- Go to the Gear icon.
- Select Custom Form Styles under Your Company.
- Click the New Style then click Invoice.
- Start customizing your own template.
- Click Done.
Once done, try creating the invoice with the same information and email or print it. The line item that shows a zero rate should now appear on your invoice.
Feel free to check out this article to know more about customizing invoice templates in QuickBooks Online.
Let me know if you've got the chance to try out the steps above. I'd be more than happy to continue helping.
