Hello there. Thank you for sharing your concern with us. I'll ensure you that we'll get this sorted out as soon as possible by following those troubleshooting processes below.
To begin with, let's update your windows version to its latest release and ensure your new computer meets the system requirements of the migration to work.
After updating your windows, you can sign in to QuickBooks Online and download the migration tool again. To do that, follow the steps below:
- Sign in to the QuickBooks Online account you want to convert using a supported web browser. Use your Intuit Account credentials.
- Select the URL and replace anything after /app/ with exportqbodatatoqbdt. The URL should say https://app.qbo.intuit.com/app/exportqbodatatoqbdt. Then select Enter on your keyboard. Also, other support task links won't work during this process.
- You'll see an Export Overview Window, read the Export Overview, and select Get Started.
- Click the Download tool to download the QuickBooks Desktop migration tool.
- After downloading, launch the installer and run it.
- Follow the prompts to complete the installation process.
Once everything is all set and ready to migrate from QuickBooks Online to QuickBooks Desktop, you can follow this article for the detailed steps: Move your QuickBooks Online data to QuickBooks Desktop.
In addition, don't forget to check out this article for more information about limitations once you migrate: Learn how features and data move from QuickBooks Online to QuickBooks Desktop.
I've also added these articles for future guide:
If you have clarifications about the process, let me know in the comments section. I'll be happy to assist you. Have a good one!
